FAQ's
About Tyregiant.com
How long have you been in business?
Our wholesale business was formed in 1970. We have over forty years experience of selling tyres. We are one of the UK's leading tyre distributors selling 2.5 million tyres per year.
Are your prices all inclusive?
Yes. Our prices includes fitting, new valve, balancing, and tyre disposal.
Ordering Tyres
I can't find my tyres on Tyregiant.com?
We have around 500,000 tyres in stock so we carry most sizes and fitments. However if you have problems finding your tyre size call our helpline (0800 652 0761) and we will assist you with your enquiry.
What happens once I have placed my order?
We send you a confirmation e-mail giving you details of what you have ordered and your choice of fitting centre. We also send an e-mail to the fitting centre so they are expecting you.
If you have chosen the mail order option we shall inform you of the planned delivery date. We use contracted couriers for this service with standard 9am to 5pm delivery times.
I have completed my order but not received an e-mail confirmation?
Please contact our customer services on 0800 652 0761 and we shall arrange for a copy to be sent via e-mail, fax or post.
Can you offer express delivery for urgent tyre requirements?
Depending on your location and time of day it may be possible to arrange same day delivery for urgent tyre requirements. Call our helpline (0800 652 0761) for assistance.
What happens when I arrive at the fitting centre?
Just quote your order number which you'll have received via e-mail when you placed your order. They will be expecting you.
I've ordered the wrong tyre size by mistake. What do I do?
Please call our customer services on 0800 652 0761 as soon as possible and we shall arrange delivery of the correct tyres and collection of the wrong tyres.
Can I cancel my order?
If you would like to cancel your order please notify us in writing at customer.services@tyregiant.com or by telephone on 0800 652 0761.
Can I get a refund if I'm not satisfied?
To receive a refund please contact us with seven working days commencing the day after you had your tyres fitted. Contact can be made by e-mailing customer.services@tyregiant.com or calling Customer Services on 0800 652 0761. Please quote your order number in all correspondence.
Is my credit card transaction safe?
We use Sage Pay for all card transactions; this ensures that your card details are not compromised. Sage Pay encrypts every transaction to the highest global standards. Their secure systems are scanned and audited regularly by one of the world's leading Qualified Security Assessors (QSA) so that you can be confident about using them to make a secure payment online.
Sage Pay also provides us with fraud prevention tools, what that means for you is that if your card has been compromised somewhere else, we are using technology that will help to prevent your details from being illegally used on our site.
Tyre Queries
Where can I find my tyre size?
Don't worry it is easier than you think. On the side of you tyre there are a series of numbers. Eg 225/45R17 94W. There will also be information about your tyre make and pattern. Please jot this down and then use our tyres selector on our home page to select your tyre size.
Our Tyre Advice section has detailed information on how to read your tyre size. If in doubt call our helpline on 0800 652 0761.
What does the speed rating mean?
The speed rating is printed on the side of your tyre. Eg if you can see 225/45R17 94W on your sidewall the speed rating is the 'W'. This indicates the maximum speed your tyre is designed for carrying the load indicated by the load rating (the '94' in the example).
| Speed Symbol | Max Speed mph | Max Speed km/h | Speed Symbol | Max Speed mph | Max Speed km/h |
| M | 81 | 130 | H | 130 | 210 |
| P | 93 | 150 | V | 150 | 240 |
| Q | 99 | 160 | W | 169 | 270 |
| R | 106 | 170 | Y | 187 | 300 |
| S | 112 | 180 | ZR | 150 | 240 |
| T | 118 | 190 |
When should I replace my tyres?
The legal minimum is 1.6mm across the central three quarters of the tread in a continuous band around the tyre. However you should inspect your tyres on a regular basis and replace any that are showing signs of defects such as bald patches and splits. Most tyres now have a tyre wear indicator and when this is level with the tread you have reached the legal minimum.
However please remember your tyres are your contact area between you and the road. Their performance in terms of grip and braking distance deteriorates with reduced tread depth. Research has shown that braking distance is increased by 20% when travelling at 50mph when tread depth is reduced from 3mm to 1.6mm.
